customer satisfaction · Market Research · Planning · Uncategorized

3 tell-tale signs of “all fur coat and no knickers” research

Customer insights have never been more accessible to business owners – technology has made the process quicker and cheaper and finally the industry has focussed on providing the customer with what they need (visually stimulating summaries/infographics, video briefing etc.) rather than long dry reports. The process is more flexible – real time information means that… Continue reading 3 tell-tale signs of “all fur coat and no knickers” research

#jtbd · Brexit · communications · customer insight · innovation · jobs to be done · Market Research · Outcome driven research

Creating value in the construction industry

Theodore Levitt’s observation that people do not buy a drill bit, they buy a hole was one of the starting points for the Jobs to be Done (JTBD) theory, so it is no surprise that some companies in the industry inherently understand the basic tenants of the concept. The industry does suffer still from a… Continue reading Creating value in the construction industry

#jtbd · analytics · communications · Competitor insight · Market Research · marketing · Planning

Preparing for 2017 and the potential onset of Fake News

Contrary to popular opinion the world will not end the day that President Trump takes office and now is a good time to prepare for 2017.  In over 90% of companies, managers are not clear as to what their customer needs are let along what they want.  As a result their gut feel approach to… Continue reading Preparing for 2017 and the potential onset of Fake News

#jtbd · analytics · Brexit · customer insight · jobs to be done · Market Research · Uncategorized

The solution to the US election is more research (obviously!)

The presidential election in the US and the Brexit referendum were unsurprising based on the actual evidence – both were too close to call – but in each case people were shocked because they only heard the information they wanted to hear. In the past I have suggested that this was because commentators lacked the… Continue reading The solution to the US election is more research (obviously!)